If you’ve worked as a help desk representative for a significant amount of time, you may have aspirations to expand your skill set and learn more about what’s possible in the technology space. One possible career path you may consider https://remotemode.net/ is a position as a software developer or engineer. Find a mentor that will help you understand the ins and outs of the technology that your organization is utilizing and sit in on any architecture or design meetings that you can.

• The Coalition of Kaiser Permanente Unions says it’s still far apart from Kaiser on key issues such as pay raises and job protections.
• By selecting “Submit,” I authorize Rasmussen University to contact me by email, phone or text message at the number provided.
• Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines.
• Through the tools he’s creating, Arnas hopes to help inform decision-makers on what the consequences could be for launching a new satellite or establishing a new constellation.

Teeple emphasizes the importance of knowing how to support your team and your employer as you advance up the IT ladder—a skill that’s honed to perfection working as a help desk technician. You’ll learn how to view problems from the users’ perspectives and work effectively with a team. These are two skills that will prove invaluable in any higher-level IT position.

Prepare your help desk engineer resume

The increase in space missions and satellite density doesn’t just affect spacecraft orbiting close to Earth. Within just one month, pieces of debris from a satellite explosion or collision in low Earth orbit can cover the whole Earth. This debris could stick around for anywhere from a few years to several hundred years, depending on the altitude. If low Earth orbit becomes more crowded, satellites will have few places where they can quickly get out of the way of debris before getting hit. WEST LAFAYETTE, Ind. – Any mission headed to space needs a “parking spot” at its destination.

• Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498.
• Some people work for 30 years and don’t get to the metaphorical ‘top of the ladder’.
• As a software developer, your primary focus is creating documents in the virtual space, which could include user profiles, e-commerce pages, or even real-time data analytics for your company for both desktop and mobile applications.
• This is where you might start to build out a niche for a specific software or technology, and grow the rest of your career off of it.

Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498. The courses in software development at Herzing University prepare you for this type of work and put you on the fast track to your next job in software development.

Customer Service

In fact, “climbing the ladder” could frustrate you and create unnecessary anxiety. If you love help desk and doing that job makes you happy, then do it and be the best at it. If you love design and architecture, then be happy doing it and don’t sweat trying to advance. The old idea that working hard and going above and beyond at work makes you successful is dead wrong. Master the Help desk position by working smarter and boost your career opportunities…

An operating system acts as a link between the user and the hardware components. We sorted the top help desk engineer skills based on the percentage of help desk engineer resumes they appeared on. If you enjoy working with people and technology, a help desk technician position could help desk engineer be a great fit for you. He explains that these abilities will provide great value to you and your organization throughout the entirety of your career. April Osman, owner of IT at Home, says her time working in a help desk role provided opportunities to grow in her career.